For online purchases, shopSAATCHI.com will accept merchandise in its original condition with tags for a refund of the purchase price when accompanied by the original invoice or receipt. New, unused, full price merchandise may be exchanged or returned within 14 days of purchase when accompanied by an original Saatchi receipt or gift receipt.
All items returned to shopSAATCHI.com (SAATCHI) is the sole responsibility of the customer until SAATCHI has received the package. It is advised that the customer take special precautions by using special delivery options to ensure that the package is returned safely during the shipment process. The cost of shipping the returned item(s) is the responsibility of the customer and delivery charges are only refundable by SAATCHI wherein goods were faulty and a refund is made.
Refunds will be issued in the original tender of the purchase, except cash refunds will be issued by mail check. Merchandise accompanied by a gift receipt may be exchanged only. All altered merchandise and sale items are final sale. ShopSAATCHI.com processes all refunds within 7 days of the item(s) being received.
Saatchi reserves the right to modify its return and exchange policy.